Refunds policy

At 777PT, we strive to provide our players with a seamless and enjoyable online gaming experience. Our Returns & Refunds Policy outlines the conditions under which refunds may be issued for deposits or any other issues related to your account. Please read this policy carefully to understand how returns and refunds are handled.

1. General Refund Conditions

• Deposits: Once a deposit is made into your 777PT account, it is typically non-refundable. You are responsible for ensuring that the deposit amount is correct before completing the transaction.

• Bonus and Promotions: Bonuses, promotions, or free bets provided by 777PT cannot be exchanged for real money unless specified otherwise. All bonuses are subject to the terms and conditions associated with that specific promotion.

• Withdrawals: Refunds are not applicable for any withdrawal requests. Once funds are withdrawn from your 777PT account, they cannot be reversed.

2. Refunds for System Errors

In the unlikely event that a system error occurs during a transaction, deposit, or gaming session (e.g., if funds are deducted but the game is not credited properly), 777PT will investigate the issue. If a legitimate error is identified, 777PT will issue a refund for the amount in question.

• Timeframe for Refunds: Refunds due to system errors will typically be processed within 3-5 business days, depending on the complexity of the issue.

• Reporting Errors: If you believe there has been a system error or transaction issue, please contact our customer support team immediately. We will work diligently to resolve the issue.

3. Refunds for Account Closure or Self-Exclusion

If your account is closed by you, or if you have voluntarily excluded yourself from gaming activities for responsible gaming reasons, you may request a refund of any remaining balance on your account. Please note the following:

• Remaining Balance: Refunds for account closure or self-exclusion will only be processed for the balance remaining in your account at the time of the request.

• Request Process: To request a refund, please contact our support team with the details of your request. Refunds will be processed to the original payment method used for deposits, unless otherwise agreed.

4. Refunds for Duplicate Payments or Transactions

If you accidentally make a duplicate payment, please contact 777PT customer support immediately. We will investigate the situation and process a refund for the duplicate payment.

• Verification: Duplicate payments will only be refunded after verification by our support team.

• Timeframe: Refunds for duplicate payments will generally be processed within 3-5 business days.

5. Non-Refundable Transactions

Please note the following transactions are non-refundable:

• Wagers placed on games, whether won or lost.

• Any fees associated with deposit or withdrawal transactions (e.g., payment processor fees).

• Funds used for participating in promotions or special events.

6. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support: Reach out to 777PT customer support through our live chat, email, or phone support. Be sure to provide all relevant details, including your account information, the issue you are facing, and any transaction IDs if applicable.

2. Investigation: Our support team will review your case and investigate the issue. Please provide any requested documentation or additional information to help expedite the process.

3. Resolution: Once the issue is resolved, our support team will inform you of the outcome. If a refund is granted, it will be processed according to the conditions outlined in this policy.

7. Responsibility of Players

• Accuracy of Information: It is the player's responsibility to ensure all information provided during account creation and transactions is accurate and up-to-date. Refund requests based on incorrect or incomplete information may be delayed or denied.

• Compliance with Terms: Refunds may not be granted if the player has violated the 777PT Terms & Conditions, including but not limited to fraudulent activities, account manipulation, or the use of unauthorized payment methods.

8. Changes to the Refund Policy

777PT reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be communicated through our website, and the updated policy will take effect immediately upon posting. Please check this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy, or if you would like to request a refund, please don’t hesitate to contact our customer support team:

• Email: support@777pt.online

• Live Chat: Available 24/7 on the website

• Phone: [Insert Phone Number]

At 777PT, we are committed to ensuring that your gaming experience is fair, enjoyable, and secure. We appreciate your trust in our platform and strive to address any issues that may arise with efficiency and care.